1. If I'm not in the building or decorating trade, may I order from The Golden Lion?
   
2. Do you sell outside of the United States?
   
3. I see that the prices are listed as retail. How do I access my trade prices?
   
4. How do I place my first order with The Golden Lion?
   
5. Will I be charged sales tax?
6. Shipping & Handling Rates and Policies
7. May I return a product if I don't like it?
8. RETURN POLICY
9. Is the finish I see on my screen the real color of the product?
10. Do you have all the products in stock?
11. Are the products as nice as they look on screen?
12. Do your products remain the same color forever?
13. Is your rusted and waxed finish maintenance free?
14. Can I use your levers with my existing door lock?
15. Can you drill back plates to my specifications if I buy locks somewhere else?
16. May we ship to multiple addresses?
17. Which mail carrier do you use?
18. Are all parcels insured?

1 - If I'm not in the building or decorating trade, may I order from The Golden Lion?
Unfortunately, no. We are a wholesale business catering to the trade only--for example, furniture manufacturers, antique stores, contractors, interior designers and architects. If you are not in the trade, please call us and we will refer you to a distributor in your area.

2 - Do you sell outside of the United States?
No. We apologize, but at this time we are restricting our sales to the U.S. market.

3 - I see that the prices are listed as retail. How do I access my trade prices?
Trade prices are not available online. If the customer is in the trade, he should go to the CATALOG ORDER page in order to download the resale card and set a trade account with The Golden Lion. Orders online are still available. Trade Discount will be applied on the final invoice.

4 - How do I place my first order with The Golden Lion?
Welcome! First, please register your company in order to receive your trade discount prices. Please allow for at least a 24-hour turnaround for registration. If you have a rush order, please contact us directly. For all first orders there is a $300 minimum, with no minimum for future orders. Compose your order using the order form. Review carefully and submit! You will receive an e-mail confirmation that your order has been received. If you don't receive a confirmation, please let us know.
If you would prefer not to order through the website please fax your purchase order to (310) 398-0605 or give us a call at (877) 398-2848.

5 - Will I be charged sales tax?
All customers from the state of California will be charged sales tax automatically unless we receive your resale number certificate via fax at (310) 398-0605 at the time of ordering. For your convenience you may print a resale form from our site.
Customers outside of California will not be charged sales tax.

6 - Shipping & Handling Rates and Policies

• Our usual method of shipping is FEDEX Ground, however, any other shipping methods are available upon request.
• change to "Fedex, UPS and COD shipping will be charged accordingly to order size and weight. Let us know if you wish us to use your Fedex or UPS account number.
  
  

7 - May I return a product if I don't like it?
Only products from the "furniture hardware" and "residential hardware" sections may be returned, under the terms of the following Return Policy. All products from the other sections are considered special order items and cannot be returned.
Because of the technical aspects involved in ordering and installing residential and furniture hardware, we ask that you consider carefully before ordering and feel free to call toll free at (877) 398-2848 or e-mail info@thegoldenlion.com for specific questions. Please take your time and avoid costly mistakes.

8 - RETURN POLICY
You may return an eligible item in its original unused condition within 30 days from the shipping date. However when the product or The Golden Lion is not at fault, a 25% restocking fee, plus all shipping charges, will reduce your credit. Loss or damage of goods must be reported to The Golden Lion within 10 days, and no goods may be returned for credit unless our prior consent is given.

9 - Is the finish I see on my screen the real color of the product?
We have made great efforts to display the true colors of our products on the site, as we realize the importance of finish when planning your project. However, the colors that you actually see will depend somewhat on the calibration of your monitor. We cannot guarantee that the display on your monitor will be accurate.
Please note, too, that many of our products are handmade and hand-finished and as such there may be variables in color and finish. It is preferable to order all items for a project at the same time to receive a matching distress and finish.

10 - Do you have all the products in stock?
We do carry many items but it may happen that we will not have all of your order in stock. The delivery delay will usually not exceed six weeks for most items and is often much shorter. We will bill only for the items that are shipped, and the remainder will be placed on backorder. Backordered items may be subject to additional shipping charges if sent in a separate shipment. If an item is not in stock we will contact you in order to discuss a delivery schedule or suggest an alternate item. If an unexpected delay occurs we will alert you.
Plan in advance when possible and please remember that our products are shipping from Europe and are often handmade--factors that can affect availability. Please note that products may be discontinued at any time through no fault of The Golden Lion.

11 - Are the products as nice as they look on screen?
Yes, they are. We are very proud of the quality of our products, all from European manufacturers employing timeless traditions with modern efficiency.

12 - Do your products remain the same color forever?
Not always. Uncoated products oxidize with time, gaining a patina. Many people will enjoy the mark of time, but others will not. Please make sure to choose the right finish for your needs in order to avoid costly returns. We do offer coating on our polished steel items when requested.

13 - Is your rusted and waxed finish maintenance free?
We wish it was, but like all pretty things, it deserves love and care. A soft buffing with a cotton rag will revive the natural shine of the wax for many weeks. Wax offers a good lasting protection but will need to be renewed in a high humidity environment. Select a good quality furniture wax to recoat your hardware when necessary. We import an excellent French wax made of bee's wax and carnauba. It offers strong protection to wood and hardware, giving a great shine and nourishing wood on fine antique furniture. Please contact us for pricing and available colors.

14 - Can I use your levers with my existing door lock?
With one condition: The spindle (the small rod connecting the two levers or knobs on each side of the door) must have a square profile. The great majority of U.S. locks are on a diamond profile but a few new ones are on the European square standard. Check with your favorite lock manufacturer for this necessary option. You will also find a selection of quality European locks in our "lock section," along with their specifications.Many new american locks now come with a diamond and square profile allowing European spindles to fit perfectly

15 - Can you drill back plates to my specifications if I buy locks somewhere else?
Of course we can. It's a service we provide with all our back plates. For a fee we can have our back plates machined to your own locks, but we do need to receive via fax the lock(s) specifications. Please plan for a one-week turnaround.

16 - May we ship to multiple addresses?
"yes". If the billing and shipping addresses are different, we can ship to the "job site" address. However, the invoice will only be sent to the billing address.

17 - Which mail carrier do you use?
We use FEDEX ground as a standard of shipping unless otherwise specified on your order form. The shipping rates listed on this site are based on UPS ground travel.

18 - Are all parcels insured?
Absolutely. We insure every parcel to the full value of the products enclosed.

Tel. 310.827-6600 - Fax 310.827-6616
Contact us

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